Terms and Conditions

These terms and conditions ("Agreement") govern your use of the ImpalaPay mobile financial services platform (the "Platform"). By using the Platform, you agree to be bound by this Agreement.


The Platform allows you to access airtime services, including but not limited to:

  • Send Airtime to your loved ones
  • Bill payments
  • Airtime top-ups
  • Peer-to-peer transfers
  • Other digital services that may be offered from time to time


To use the platform, you must register and create an account. During the registration process, you will be required to provide accurate and complete information, including your name, date of birth, address, and identification. ImpalaPay may use third-party services such as Verifai API to verify your identity and prevent fraud.

You are responsible for maintaining the confidentiality of your account information, including your username, password and pin, and for all activity that occurs under your account. You agree to notify ImpalaPay immediately if you become aware of any unauthorized use of your account or any other breach of security. ImpalaPay is not responsible for any losses or damages that may occur as a result of your failure to maintain the confidentiality of your account information.


The fees for using the platform may vary depending on the amount of airtime services you purchase and the the method of payment involved.The applicable fees will be clearly displayed on the platform before you confirm the transaction. Fees will be deducted from your account balance at the time of the transaction. You agree to pay all fees associated with your use of the platform.

ImpalaPay may change the fees at any time, but we will provide you with prior notice of any changes. If you continue to use the Platform after the fee changes take effect, you will be deemed to have accepted the new fees. If you do not agree to the new fees, you may terminate your use of the Platform.


You may fund your account using various payment methods, including mobile money, bank transfers, and card payments. You agree to provide accurate and complete payment information. ImpalaPay is not responsible for any errors or delays in processing payments that result from incorrect payment information.


ImpalaPay is committed to protecting your privacy and the security of your data. We collect and process your personal information in accordance with our privacy policy, which is available on our website. We implement and maintain reasonable and appropriate measures to protect the security, confidentiality, and integrity of your data.


The platform and all content and materials contained therein, including software, designs, and trademarks, are owned by ImpalaPay or its licensors and are protected by intellectual property laws. You may not use, copy, reproduce, modify, or distribute any content or materials from the platform without our prior written consent.


The platform is provided "as is" and without warranties of any kind, whether express or implied. ImpalaPay does not warrant that the platform will be error-free or uninterrupted, or that any defects will be corrected. ImpalaPay is not responsible for any losses or damages that may result from your use of the platform.


In no event shall ImpalaPay be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the platform, regardless of the form of action.


This agreement shall be governed by and construed in accordance with the laws of Kenya without regard to its conflict of law provisions.

Any dispute arising out of or in connection with this agreement shall be resolved exclusively in the courts of Kenya. ImpalaPay reserves the right to seek injunctive relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.


ImpalaPay reserves the right to amend this agreement at any time by posting a revised version on our website. Your continued use of the platform after any such changes shall constitute your acceptance of the revised agreement.


ImpalaPay may terminate this agreement and your access to the platform at any time for any reason. Upon termination, you shall immediately cease all use of the platform.


This agreement constitutes the entire agreement between you and ImpalaPay and supersedes all prior agreements or understandings, whether written or oral, relating to the platform. If any provision of this agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. No waiver of any breach of this agreement shall be deemed a waiver of any other breach.